UNO Events Pty. Ltd. (“the Supplier”) is an Australian business. By confirming your booking with the Supplier you accept the following terms and conditions.
UNLESS AGREED IN WRITING, ALL ATTENDEES MUST BE 18 YEARS OR OLDER.
By completing the booking form you warrant that the information contained in the booking form is correct. You agree to bear all loss, damage or liability arising from any inaccuracy in the information recorded in your booking form.
All flights are subject to the specific airlines terms of carriage. Flights depart and return to Melbourne Tullamarine Airport (MEL). Anybody wishing to travel from another city must make their way to the Melbourne flight themselves.
These package fares may not accrue airline loyalty points or any similar loyalty points, nor can any upgrades be purchased via loyalty points or by similar means.
FLY YOURSELF THERE PACKAGE
If you select the ‘FLY YOURSELF THERE’ option at checkout, no flights are included in your package, and you agree to purchase your own flights for the event.
Sundancer Thailand is not liable for any costs incurred by delayed or missed flights due to airline delays.
PASSPORT AND VISAS
It is your responsibility to ensure you have a valid passport, with a minimum of six (6) months’ validity, and any applicable visa that you may require for your holiday. You cannot fly internationally without a valid passport.
Fares promoted are “per person”; however the majority of packages comprise of rooms including multiple guests. Payment must include all packages within the room booked. The designated purchaser agrees to undertake full financial responsibility to liaise with those attending in their room for settlement of the deposit and total balance.
Prices quoted are in AUD unless stipulated otherwise.
Prices are inclusive of GST and taxes where applicable. However, prices shown may not include departure tax fees payable at airports outside Australia. You will be responsible for payment of any such fees.
Prices are subject to change due to tax increases.
All payments are subject to a 1% payment-processing surcharge paid to Festicket.
If, within seven (7) days of making your initial booking you have not completed the payment for the full balance of your package, your account will be automatically placed onto the payment plan option. The payment plan will include all applicable fees as detailed when you originally booked your package, including the deposit which will immediately be payable to the Supplier.
UNO Events Pty. Ltd. reserves the right to amend prices at any time.
WHAT’S INCLUDED IN OUR PRICES
- 4 nights accommodation.
- 1 night in Phuket City.
- 3 nights in Phi Phi Island.
- All return airfare costs departing from MEL (unless purchasing a Flexi Traveller package or One Way package) in which flights will either not be supplied, or the departing flying ONLY will be supplied.
- Return ground and sea transfers from Phuket airport to Phi Phi Island (the date and time for these will specified by the Supplier).
- Access to see all Sundancer Events ,including Maya Bay Boat Tour, PP Beach Party, Sundown & Moonlight parties.
- Buffet Breakfast (if purchasing Gold or Silver packages)
WHAT’S NOT INCLUDED IN OUR PRICES (THIS LIST IS NOT EXHAUSTIVE)
- Meals and beverages (except for a booth and bottle for gold package purchasers at the PP Beach Party).
- Insurance, including (but not limited to) travel insurance.
- Personally incurred expenses.
- Any travel cost incurred between your home port of departure and/or return.
- Any charges levied by the island resorts for the use and/or damage of their facilities.
- A payment processing surcharge of 1%, paid to Festicket.
- Any costs for addition & optional activities.
DELIVERY OF BOOKING DETAILS AND CONFIRMATION
The Supplier will attempt to provide finalised, full details regarding your booking, including airline and room reservations, two weeks prior to the event and will attempt to deliver this information to your email address and/or customer portal. It is your responsibility to receive and keep these emails, as well as to ensure that all the information you have provided is accurate. The Supplier will attempt to deliver a final confirmation message to your email address and/or customer portal no less than 24 hours prior to departure.
The Purchaser has until 10th January 2020 to confirm the guest names included in their booking as stated in each guests passports. Any changes after this date may lead to a cancellation of your package. Details changed prior to this date will incur a AUD $100 administration fee and may only be changed once.
POTENTIAL NO GO – LACK OF SALES
Completion of the online booking form and payment of your deposit, or the full cost, does not guarantee your booking. If insufficient packages are sold and the trip is not able to proceed, the Supplier will be in contact no later than 30 days before your flights are scheduled to depart to advise you of the same. In the event that the trip does not proceed because insufficient packages are sold, you will be provided a full refund. Please note that any additional costs such as flights to and from your home port of departure and/ or return are the sole responsibility of the traveller. MAKE SURE YOU PURCHASE TRAVEL INSURANCE!
FEATURED PERFORMERS / ENTERTAINMENT
Whilst every effort is made to ensure that all advertised performances and entertainment occur, the Supplier reserves the right to change the published line-up of performers and/or entertainment without notification to you: this includes but is not limited to; featured performers and any other type of attraction or form of entertainment featured in the Supplier’s promotional materials. You agree that the packages are solely sold and purchased for the experience of travel and not for the purpose of being entertained by a featured performer or a promoted form of entertainment.
Sundancer will be held within the times of the 13th– 18th of Feb; 5 nights and 6 days, which is inclusive of travel time.
There will be some activities included free of charge at the resort, however all add-ons and/or tickets to add-on experiences are sold separately and will be available for organisation by emailing firstname.lastname@example.org
Given the short turnaround of this event if you cancel your reservation there are no refunds.
Dependent on your reason for cancelling and provided these reasons fall within the terms of your travel insurance policy, subject to these terms and conditions you may be able to have these charges refunded. Consult your (travel) insurer for further details.
CHANGES / AMENDMENT OF BOOKINGS
Once your booking is made and your deposit paid, any change to your reservation will incur an administrative fee of AUD $100, plus GST, per person, per change.
Such changes are subject to availability and only upon full agreement by the Supplier, which is at our sole and absolute discretion.
Any changes will also incur applicable fees and costs as stipulated by our providers.
If your requested change is not available, the normal cancellation policy outlined herein applies.
Please note that the event dates for each year may not be the same as the previous years.
All payments are subject to a 1% payment-processing surcharge.
You must provide all requested details to the supplier no later than the 10th January 2020. Failure to provide all requested details may lead to a cancellation of your package, which the supplier is not responsible for. These details can include but are not limited to
- Full name as it appears on your passport
- Email Address
- Phone Contact
- Mailing Address
Please note that no name changes will be permitted after 10th January, 2020
PRE AND POST TRIP TRAVEL AND ACCOMMODATION
The Supplier is not responsible for your travel arrangements to the port of departure for your package or costs incurred in getting or from to the point of departure of your trip. All bookings with these carriers, hoteliers or other service providers are subject to their terms and conditions and limitations of liability imposed.
CHANGES IN ITINERARY
The Supplier reserves the right to make changes to an itinerary or postpone the trip if circumstances beyond our control make it necessary, including weather and cultural conditions.
The Supplier will not be held responsible for any loss or theft of baggage or belongings.
You should ensure you have the appropriate travel insurance.
Each airline have their own baggage requirements, which the supplier will attempt to provide these details 2 weeks before the event date.
FAILED PAYMENT PLAN INSTALMENTS
Once you have confirmed your booking, your deposit will immediately be payable to the Supplier. Instalment payments will be debited on the 1st of each month.
Due to commitments with our suppliers we can only provide you a grace period of seven (7) days to complete an instalment payment. These 7 days are calculated from the agreed due date of that instalment. If the instalment payment is not received within the 7 days, your booking and all payments to date will be forfeited.
MATTERS OF DISPUTE / LIMITATION OF LIABILITY
Travel is an individual experience, and your preferences and opinions may vary from our own and that of others. Accordingly, you agree that the Supplier is not accountable for your personal satisfaction.
The Supplier facilitates the direct contractual relationship between you (the customer) and principal suppliers (i.e. airlines, other transport operators, accommodation suppliers and other suppliers). We undertake to perform these services with reasonable skill and care.
All package bookings are subject to the terms, conditions and limitations of liability imposed by the specific service providers delivering these services. Those terms and conditions may limit or exclude liability for death, personal injury, delay and loss or damage of baggage.
You agree that the Supplier will not be held liable for any loss, damage, claim or liability arising from those acts, defaults or omissions that occur outside of the Supplier’s control or any cause occurring independently of human control.
Causes occurring independently of human control include, but are not limited to:
- Weather disruptions including: Earthquake, Flood, Fire, Storm, Natural disaster
- War & armed conflict
- Acts of Government or other authorities
- Hostility or civil disturbances
- Labour strikes
- Breakdown of machinery or equipment
- Deaths, epidemics, pandemics, quarantines or any exercise of any applicable medical or customs regulation or other similar events beyond the reasonable control of a human being.
PROMOTIONS / WEBSITE
All reasonable care has been taken to ensure the accuracy of all promotional materials however services offered; package availability; prices and event details may be subject to change on occasion.
You agree to provide correct contact details to ensure any changes that occur can be passed on to you.
You agree that any photograph, video or image taken of you during your holiday with the Supplier may be used by the Supplier for promotional purposes in our promotional materials, our brochures and/or on our website and that no further consent from you and/or any payment to you is required.
No professional cameras are permitted during the event period. Gopro/action cameras and camera phones are accepted.
CODE OF CONDUCT
The success and enjoyment of your holiday depends on you and others behaving in an appropriate and responsible manner. It is a material condition that your conduct is compatible with the well-being and general enjoyment of others on your holiday.
You agree to accept the authority of the Supplier and staff members and at all times comply with their requests and directions. You acknowledge that there is a zero tolerance policy with regard to illegal drug use and possession, intoxication, threatening or abusive behaviour, both physical and verbal, risk taking and property vandalism.
No alcohol is to be brought into the Sundancer event at any time. Security will check all luggage on arrival for drugs and alcohol.
If your behaviour is deemed to have the potential to negatively affect another guest’s experience, then the Supplier, at our discretion, may not let you continue with your holiday. If this occurs, you will be responsible for your own return transport costs and you will not be entitled to any refund for the unused portion of your holiday.
You also agree that if this occurs you will have no claim against the Supplier or our providers.
RESPONSIBLE SERVICE OF ALCOHOL
While staying at the Resort, there is a policy of responsible service of alcohol. If you are deemed to appear intoxicated, you will not be served and you may be escorted from any area where alcohol is being served.
The Supplier stores information about you and your booking so that we can notify you of our events or special offers and for the purposes of obtaining your feedback.
If you do not wish to receive correspondence from the Supplier please unsubscribe using the link featured at the bottom of our email correspondence.
These terms and conditions are governed by the laws of Australia.