WHAT IS SUNDANCER?

Sundancer is an annual destination & music event located on Phi Phi Island in Thailand. The event is in its second year of operation.

WHEN IS THE NEXT EVENT?

Sundancer Thailand 2020 will be occurring between the dates of Thursday 13th – Monday 17th February 2020 with island events and activities occurring from Fri 14th – Sun 16th February 2020.

WHAT DOES THE PACKAGE INCLUDE?

Packages are extremely flexible and can cater to the travel experience you’d like to have.

If you just want a quick weekend getaway, then grab yourself the return trip. This will include return flights from Melbourne, 4 nights accommodation, all taxis & ferries, event tickets to see all billed artists including 4 parties (beach, boat, sundown and moonlight) and buffed breakfast (for Silver / Gold packages).

If you want to keep travelling after the event finishes, then grab the one way package, which will provide departing flights from Melbourne, and everything else seen above.

If you are more independent but still want the full Sundancer experience, then grab the “fly yourself there” package, which will include island ferry transfers, 3 nights island accommodation, event tickets and event access.

DOES THE PACKAGE INCLUDE TRAVEL INSURANCE?

Sundancer packages DO NOT include travel insurance. As a part of our terms & conditions, you agree to purchase your own travel insurance when booking.

THE WEBSITE STATES THAT THE EVENT IS HELD FROM THE DATE-DATE, HOW LONG WILL I SPEND AT THE EVENT?

The event times include travel time and a night accommodation in Phuket (due to there being no ferries available when we land in Phuket) and an outbound flight to Melbourne occurring overnight.

CAN WE PAY OUR DEPOSITS IN OUR GROUP INDIVIDUALLY?

For groups or couple packages, deposits must be made in one transaction. Installments can be paid by individual group attendees.

I’M BOOKING FOR A GROUP OF 4 BUT MAY WANT TO ADD PEOPLE LATER ON TO BRING IT TO 6. IS THIS POSSIBLE?

As the rooms are in pairs, you’ll need to specify who you’d like to stay in the same room with. We will do our best to group rooms together with groups, but cannot guarantee that 100% of the time.

I AM NOT COMING FROM MELBOURNE, CAN I ATTEND THE EVENT?

Yes you can! Our cheapest package available is the Fly Yourself There package. This includes accommodation and transfers, and allows you to purchase your own flights. Alternatively, you can book from Melbourne, and make your way there in your own leisure beforehand.

WHAT TIME SHOULD I BOOK MY FLIGHTS IF I BOOKED A FLEXI TRAVELLER PACKAGE?

In order for you to catch the correct transfer:

 

Please ensure your flight arrives at Phuket in the morning of Friday 14th February 2020, as the last ferry to the island is at 3PM and you’ll need ample time to get there. We will work to book the most appropriate island ferry.

 

You are required to send all your flight details and a copy of your passport before 10th January 2020 to bookings@sundancer.com.

If you have any questions, please email bookings@sundancer.com.

WHAT IF MY FRIEND AND I WANT TO STAY IN THE SAME ROOM BUT WE BOOKED INDIVIDUAL PACKAGES?

Granted you and your friend are of the same gender, if you purchase individual packages we are happy to try and organise for you both to be in the same shared accommodation. Please Contact us us with both yours and your friends booking details. It is not guaranteed that and we will be able to accommodate your request however we will do our best.

EVERYONE IN MY GROUP BOOKING WANTS TO PAY BY MONTHLY INSTALMENTS AND I WANT TO PAY IN FULL, IS THIS POSSIBLE?

Yes! When booking, please select ONE payment option. Upon finalising your AMOUNT deposit, you are required to email us at EMAIL that you have booked and you wish to pay in full, rather than monthly instalments and we will amend it on our end.

I WILL ALREADY BE IN LOCATION ON THE DATES OF THE EVENT. ARE THERE DAY PASSES AVAILABLE?

Yes! The island is still public access, and you are welcome to buy an event ticket from our ticketing partner Festicket!

WHAT IS THE REFUND POLICY?

If you are unable to attend, all payments made to Sundacer are non-refundable. However, depending on the validity of the reason you are unable to attend Sundancer Thailand, your travel insurance policy may refund some or all of the cost of your package. If required, we can provide a booking statement that shows all payments made.

IF I AM UNABLE TO ATTEND, CAN I SELL MY TICKET?

If for some reason you cannot attend and wish to sell your ticket, we can change the name on your booking anytime before the 10th of January 2020. Name changes incur a $100 AUD fee. If you decide to cancel after this date, we are unable to change the name of your booking. If it is reasons out of your control, please speak to your travel insurance.

 

If you have purchased a package that includes flights, it will be up to the discretion of the airline and cannot be guaranteed by Sundancer.

HOW LONG DO I HAVE TO SECURE A PACKAGE?

You have until the event sells out, and packages are moving quickly!

WHAT ARE THE AGE LIMITS TO ATTEND SUNDANCER?

Sundancer Thailand is an 18+ event.

WHEN WILL I RECEIVE MY FLIGHT ITINERARY?

An email with your flight itinerary will be sent out at least 1 prior to the event [unless you have booked closer to that time, then it’ll occur ASAP, please allow a week]. If you require these details early, or have any questions please email bookings@sundancerthailand.com.

WHEN CAN I BOOK ADD-ONS?

Add-ons such as yoga and the viewpoint walk can be booked by contacting bookings@sundancerthailand.com to register your interest or via the check in desk at Phi Phi Princess Resort. Cost and payment terms for these will be provided dependant on the add-on (some are free).

WHY CAN’T I BRING ALCOHOL TO THE EVENT?

Sundancer is a fully licenced event. While alcohol is permitted within the resort, specific event spaces & restaurants are licensed. BYO is not permitted throughout these spaces due to RSA & safety reasons.